Shipping Policy

1. Where we ship

Happy Pet Gifts currently ships to addresses in the United States. We do not ship to PO boxes or freight forwarders unless the checkout accepts the address. Orders to other countries may be refused or cancelled and refunded.

2. Processing time

Our products are made to order. Orders are sent to production once each business day. Each product page shows its own production and delivery window (for example 1 to 3 business days to make plus 5 to 8 days in transit for printed cards, or 7 to 12 business days door to door for embroidered items made at our partner workshop). Processing time is separate from shipping time. Orders placed on weekends or US holidays enter production on the next business day. During launches, holidays or supplier disruptions, processing can take longer; we will email you if your order is materially delayed.

3. Shipping options and costs

Shipping methods, costs and estimated delivery windows are shown at checkout before you pay. Any free-shipping offer applies only as shown at checkout. Estimated delivery dates are estimates, not guarantees; carriers control transit times once a parcel leaves our production partner.

4. Tracking

When your order ships we email you a tracking number and a link to your order status page. Tracking may take 24 to 48 hours to show movement. If tracking has not updated for 7 business days, contact support@happypetgifts.com and we will open a carrier inquiry.

5. Address accuracy

Please check your shipping address at checkout; it is printed exactly as entered. If you notice a mistake, email support@happypetgifts.com immediately. We can correct an address only before the order enters production. We are not responsible for orders shipped to an incorrect or incomplete address supplied by you. Parcels returned to us as undeliverable can be reshipped at your cost or refunded less the original shipping and production cost.

6. Lost, delayed or stolen parcels

If a carrier marks your order delivered but you cannot find it, check with household members, neighbours and your building's mail area, and wait 48 hours, as carriers sometimes scan early. If it still has not arrived, contact us within 30 days of the delivery scan and we will investigate with the carrier. Where a parcel is confirmed lost in transit, we will make and send a replacement at no charge. We are not responsible for parcels stolen after a confirmed delivery to the address you provided, but we will do what we can to help, including a discounted replacement.

7. Damaged in transit

If your order arrives damaged, keep the packaging and email photos of the item and the box to support@happypetgifts.com within 30 days of delivery. We will make and send a replacement; see the Return & Refund Policy.

8. Holiday delivery guarantee

When a product page shows a holiday delivery guarantee (for example "Guaranteed Halloween delivery"), it applies only to orders placed by the cutoff stated on that page (11:59 PM Eastern on the cutoff date), shipping to a correct US address. Orders placed after the cutoff ship on the normal schedule and may arrive after the holiday; the page says so once the cutoff has passed.

If a qualifying order still arrives after the holiday because of a carrier delay, weather, an address error, or events outside our control, we will do what we can to help but we are not liable for any loss, expense or disappointment beyond the remedies in this policy and the Return & Refund Policy. Personalised products remain non-refundable.

9. Shipping Protection

Shipping Protection is an optional fee added to your cart by default (you can switch it off before checkout). Its price depends on your order total and is shown in the cart. With it, if your parcel is lost in transit, arrives damaged, or is stolen after the carrier's delivery scan, we send a replacement at no charge as soon as you report it (within 30 days of the delivery date or expected delivery date), without waiting for a carrier investigation. Without it, lost and damaged parcels are still covered under sections 6 and 7, but theft after a confirmed delivery is not, and replacements may wait for the carrier's investigation. The fee is non-refundable once the order ships. Shipping Protection is a service we provide, not an insurance policy.

10. Customs, duties and taxes

For US orders, applicable sales tax is calculated and shown at checkout. If we ship to another country in future, the recipient is responsible for any import duties, taxes or brokerage fees unless the checkout states otherwise.